We are seeking a motivated and detail-oriented Junior Sales Support & Account Specialist to join our commercial team and support the day-to-day coordination of customer orders, sales operations, and account support activities across the GCC and international markets. This is an excellent opportunity for someone looking to build a career in commercial operations within the flavour and F&B industry.
Working closely with our Sales Support & Account Specialist, you will receive hands-on training and mentorship while progressively learning our internal systems, commercial processes, and cross-functional ways of working. This role is ideal for someone who is highly organized, eager to learn, and enjoys working collaboratively in a fast-paced B2B environment.
Junior Sales Support & Account Specialist
Dubai
Full-time
Permanent employee
Role description
Your Mission
Working in partnership with the Sales, Sales Support, R&D, and Logistics team, you will be responsible for:
- Supporting Order Management – Assist in coordinating customer orders by entering orders into the system, monitoring progress, maintaining accurate records, and communicating timely updates to support efficient order processing and delivery.
- Coordinating Sample Logistics – Support the preparation, documentation, shipment, and tracking of customer samples while ensuring timely follow-ups with courier partners and customers.
- Maintaining Commercial Systems & Data – Assist in maintaining accurate customer information by supporting CRM administration, creating customer accounts, updating records, and ensuring data integrity.
- Learning Commercial Processes – Work closely with the Sales Support & Account Specialist to gain hands-on experience in our commercial operations, progressively learning the end-to-end order process, sample coordination, customer requirements, and internal ways of working.
- Supporting Office & Commercial Operations – Contribute to the smooth day-to-day running of both the commercial function and general office operations by assisting with administrative, operational, and team support activities where required.
Minimum Qualifications
- Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
- 1–3 years of experience in Sales Support, Sales Administration, Commercial Support, Account Coordination, or a similar role within a B2B commercial environment.
- Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.
- Proactive, adaptable, and eager to learn with a willingness to develop within a commercial support role.
- Exceptional communication skills in English. Any other language, an asset.
- Strong digital proficiency and ability to quickly learn new tools and systems.
Preferred Qualifications
- Experience using CRM.
- Experience supporting order management.
- Familiarity with international courier documentation and GCC shipping regulations is considered an advantage.
- Knowledge of the flavour, food ingredients, or food manufacturing industry is considered an advantage for documentation understanding and knowledge.
Why you'll love working here
- Exciting tasks in an internationally operating, growing family business with flat hierarchies.
- Responsibility from day one in a company that encourages personal responsibility and growth.
- 30 days paid vacation per year.
- 4 weeks of remote work annually (internationally).
- Annual flight allowance for full-time expats (after one year).
- Flexible working hours and a hybrid working model.
- Option to swap one day of an Islamic holiday for a cultural or religious day of your choice.
- Regular company events.
- Paid team dinners or activities for each team.
- Comprehensive private group health insurance.
- Ongoing learning and development support, including internal trainings, role-specific courses, and access to LinkedIn Learning.
Our Process
- Initial screening with recruiter.
- Technical interview(s) with hiring manager.
- Challenge (task-based).
About us
At Arethia, we fuse our long-standing reputation with a continual push for progress. A rapidly expanding player in the flavour industry, Arethia specialises in delivering innovative taste solutions and co-creating products that consumers love. For more than 70 years, Arethia has been known for its close collaboration with customers and the highest quality standards. With over 350 employees spread across Germany, Switzerland, Dubai, and Indonesia, we aim to shape the future of flavours with a culture that values agility, transparency, and talent.